> Gamble Responsibly

Responsible Gambling - To Keep Betting an Enjoyable Pastime…

Lottoland would like to build on your enjoyment of Jackpots and your fascination for multi-million dollar sums. So, to keep your experience positive, we have developed an effective customer protection programme based on the latest research and customer protection initiatives.

Responsible Gambling Policy

Lottoland is committed to ensuring Responsible Gambling measures are in place to assist our customers with any potential risks. Moderate betting is the key to maximising one's enjoyment from gambling. Compared to other types of gambling, our Jackpots don't show a significant potential for addiction. Nonetheless, we take our responsibilities seriously and make every effort to prevent the risks of gambling addiction and make gambling safer for Lottoland customers.

We promise to do all we reasonably can to provide you with a fair and safe gambling experience that helps you understand every aspect of safer gambling, allows you to remain in control and shows how to get help if you feel you need it.

These measures include;

1. Providing the option of a deposit limit for customers to help assist with spending on their Lottoland account.

2. Providing the option for customers to self-exclude their Lottoland account temporary or permanently.

3. Making Responsible Gambling information available to all customers either through our website or at their request.

4. Ensuring our staff, both current and new are up to date with Responsible Gambling procedures and measures.

5. Providing the correct information to our customers who may be at risk with problem gambling or may need any gambling- related support.

We are available to answer all your questions on this topic. If you would like further assistance, please contact our customer support by using our Live Chat service or emailing [email protected]

Tips for Responsible Gambling

1. Only gamble with money you can afford to lose

2. Don’t chase your losses

3. Set spending limit before you start betting

4. Don’t gamble when you are upset or depressed

5. Don’t gamble when you are under the influence of drugs or alcohol

6. Take frequent breaks to reassess and keep perspective

7. Read information regarding the odds of winning

8. Don’t use gambling as a way to make money

9. Don’t increase your wagering when you’re losing

Responsible Gambling Procedures

Maximum Spending Control and Transparency

At Lottoland, you are always able to keep an eye on your spending. You can set your own personal Deposit limit to manage your daily, weekly or monthly deposits. Deposit limits help customers better control the money they use to gamble with us.

By having a Deposit limit you can set a maximum deposit amount on your Lottoland account. Just follow these step-by-step instructions:

1. Click on ‘My account’ and go to ‘My profile’

2. Scroll down and find the Deposit limit section

3. Click 'Edit'

4. Choose the amount, select the time period and Submit your Deposit limit

Your activity history ensures that you can keep a full track of your bets. Whilst your transaction history will allow you to view all transactions, including deposits and withdrawals. These features mean you can see all your returns at a quick glance.

Problem Gambling

Knowing the warning signs of problem gambling can assist you or help you assist others such as friends or family.

1. Are you struggling to pay bills or credit cards?

2. Are you becoming worried, angry or upset for no reason?

3. Are you feeling depressed or not sleeping or eating?

4. Are you spending too much time on gambling sites and apps?

5. Do you have to gamble larger amounts to get the same feeling of excitement?

6. Are your friends or family withdrawn and spending more time by themselves or regret the amount of time lost when gambling?

7. Are friends or family constantly asking to borrow money even though they are earning a wage?

8. Are friends or family acting differently with anger, frustration or short tempered?

Sometimes it can be hard to notice problem gambling. If you feel that yourself, or someone you know, may have a problem with gambling you can get help from the national website www.gamblinghelponline.org.au or call the Helpline on 1800 858 858 for free professional counselling within Australia 24 hours a day, seven days a week. For more information about problem gambling including where to get help in your state or territory visit www.gambleaware.gov.au

Keeping in Control: Self–Exclusion If you feel you have a gambling problem you may wish to self-exclude yourself from betting at Lottoland, you can do this through My Profile for a certain period or permanently. To further assist you in keeping to your limits, only one account is allowed per person.
Steps to self-exclude:
1. Go to My Account, then to My Profile 2. Click on "Edit" in the "Account Status" section

Self Exclude part 1
3. Select "Self-Exclusion" and the period of time you would like the account suspended for 4. Click "Submit"

If you would like further assistance, please contact our customer support by using our Live Chat service or emailing [email protected]

If you feel you have a gambling problem we encourage you to seek self-exclusion from other betting companies. You can find these below or download a Self-Exclusion form issued by the Northern Territory Government here: Self-Exclusion Form

Additionally, you have the option to close your account, however, if you feel you have a gambling problem we encourage you to Self-Exclude permanently. If you would like to close your account this can also be done through amending your Account status.

When self-excluding or closing your account please note that any pending bets will remain open until resulted, subscription bets won’t be renewed and withdrawal of any remaining balance or winnings will need to be requested by contacting customer service.

BetStop

BetStop is the National Self-Exclusion Register and is a free and confidential service for customers who want to change their gambling behaviours.
By registering on BetStop, you will be able to self-exclude (minimum of 3 months to permanent) from all the licensed wagering providers in Australia.
During the period of the self-exclusion, a person will not be able to open new wagering accounts or place a bet with existing wagering providers.
With BetStop, you are also able to nominate a support person to help you manage your self-exclusion.
For more information about BetStop contact on 1800 238 786 or betstop.gov.au.

No Underage Player - 18+ ONLY

It is an offence for anyone under the age of 18 to gamble and we take our responsibility to prevent underage gambling very seriously. In line with our legal, licensing and regulatory obligations to ensure all our players are 18 and over, we operate a strict policy on underage gambling and we carefully verify every new player at registration; we may ask for further documentary proof of age where necessary.

If you are under the age of 18 and found to be gambling at Lottoland, we will close your account immediately and any winnings will be forfeited.

Protecting Minors

Gambling is a pastime reserved for adults. We make use of multi-level verification systems during the registration process to verify the age of majority for our players. For adults that share their computers with minors, we recommend installing Net Nanny™ or the Parental Control Bar™ (freeware) filter.

If you have further queries about our protection of minors, you can contact our youth protection officer at [email protected].

Parents or guardians can find more information on protecting minors against the risks of gambling at kidbet.com.au.

WHAT'S GAMBLING REALLY COSTING YOU?

For free and confidential support call 1800 858 858 or visit gamblinghelponline.org.au

> Gamble Responsibly

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